VOIP Recorder Windows Install Guide

VOIP Recorder for Windows is supported on Vista, XP, and Windows 2000.

The VOIP Recorder installer contains both the VOIP Recorder program and the common Windows library WinPcap. VOIP Recorder uses WinPcap internally. If you already have WinPcap installed this installer will either skip the WinPcap installation or update it if necessary.

To Begin, Save Setup.Exe To Your Desktop

Easy Enough, Right? Now double click it. You will need to be an Administrator on Windows XP or 2000, or be part of the Administrator group on Vista in order to install and run the software. If you are asked by "User Account Control" if it is okay to give this program access to your computer you should click the "Allow" button.

The installer will inform you that this is a two step install - installing WinPcap and VOIP Recorder. Click OK to acknowledge this information.

The installer will then prompt you to begin the install of WinPcap. Click OK to proceed

Install Bundled WinPcap

WinPcap can be installed according to your preferences. If you already have it installed a message will pop-up informing you that it is already installed and asking if you would like to re-install it or skip the process. You can skip it safely if it is already installed.

The installer will now notify you that the next step is to install the VOIP Recorder software itself. Click OK to move on to that step.

Install the VOIP Recorder Software

The installer will ask where the VOIP Recorder files should be stored. C:\Program Files\VOIPRecorder is the normal location but you can select something else if you like. The recorded call data will be stored in this folder as well so choose some place that is not too tight on available storage space.

Click Finish to exit the VOIP Recorder step of the installer.

Click Complete to exit the main two-step installer.

Start VOIP Recorder

To start VOIP Recorder you may either double click the desktop icon or select VOIP Recorder from the All Programs tab on the Start menu. When it has started up a little blue and white "VR" icon will appear in the system tray. The first time you start it up it may take as much as three minutes for the icon to appear. VOIP Recorder is exploring your network looking for the Vonage™ ATA during this time. Subsequent starts will be much faster.

Also during the first time you start VOIP Recorder you may encounter a message from your firewall software. The operating system may tell you that VOIP Recorder is trying to use a blocked port and then it will ask you if that should be allowed or not. Other software, such as that from McAfee, may simply ask if VOIP Recorder should be allowed to access the Internet. Click allow. VOIP Recorder uses port 11500 for the web console. That port causes the warning to appear.

VOIP Recorder is only running when the system tray icon appears. To access the web console simply click once on the icon. To shutdown VOIP recorder right click on the icon.

You should always shutdown VOIP Recorder (right click on the icon) before turning off your computer. Failure to do so could result in a short interruption in your phone service. The Vonage™ ATA will figure out your computer's absence after just a few minutes and things will repair themselves - but it is best to shut things down normally to prevent that. Any calls currently in progress when VR is shutdown will be interrupted, but the phone should otherwise resume working immediately. A call that was started before VOIP recorder was booted will not be recorded.

Operating the web console is the same for all platforms: Windows, Mac, and Linux. See the general Operation Guide for instructions on how to use the console. Remember, left click once on the system tray icon to launch your web browser. The default username is "admin" and the default password is "default" (Do not type the quotation marks.).

If you have any problems do not hesitate to contact PenBay Networks at vr-support@penbaynetworks.com.